Metabora by Earneli

Metabora support

Help with sign-in, connected health, fasting timers, subscriptions, and your account.

Request account deletion · Membership help

My sign-in link does not open the app

Open the newest sign-in email on the device where Metabora is installed. If the link has expired or was already used, request a fresh one. Tell support which mail app you used and whether the browser or Metabora showed an error.

Health says connected, but my fast has not changed

Connection alone does not guarantee enough readings. Recovery adjustments require at least seven days of suitable recent HRV, resting heart rate, and sleep data. When the required data is missing, Metabora keeps the baseline plan.

Check the device's health permissions and use “Sync now.” You can disconnect at any time; Metabora clears imported readings from memory.

What happens when I end a fast?

Use the in-app control to end the fast. The app records the end and starts the selected eating window. The in-app timer remains the source of truth if the Lock Screen activity is unavailable or has ended.

Restore or cancel a membership

Use “Restore purchases” on your account screen while signed in to the store account that made the purchase. Use “Manage subscription” to open the appropriate store's subscription controls.

Pricing is shown in your store's currency. The store confirms any eligible trial, renewal amount, and billing terms before purchase. Deleting Metabora or your Metabora account does not cancel a subscription.

Manage Apple subscriptions · Manage Google Play subscriptions

Delete my Metabora account

In the app, open Profile, go to “Account & privacy,” choose “Delete account,” and type DELETE when asked to confirm.

You can also request deletion without the app: email admin@earneli.com with “Metabora account deletion” in the subject. Send the request from your account's email address where possible. If you cannot access that address, explain this in your request so we can arrange ownership verification. Do not send your password or sign-in link.

Deletion removes your sign-in account and related profile, intake, fasting, meal, medication, strength-session, and membership records from the app database. Subscription-provider records, backups, operational logs, and support correspondence have separate retention practices described in the privacy policy.

Deleting your account does not cancel a subscription. Manage cancellation separately through Apple or Google Play. You can request account deletion whether or not you have an active membership.

Signing out and local records

Signing out clears the current account's local hydration and eating-window records. Saved cloud records remain associated with your account and can load when you sign in again.

Meal photo estimates

Meal photo estimation uses Google's paid Gemini service after you agree to the upload notice. Choose or take a clear photo, add portion details if known, then review and edit the returned nutrition estimate before saving. Photos cannot reliably measure hidden oil, ingredients or portions. Manual nutrition entry remains available.

The initial pilot allows 12 scan attempts per account daily, with at least one minute between attempts. A service-wide monthly model-usage cap can also temporarily pause scanning. If a scan fails or a limit is reached, enter the meal manually or try again later.

Health guidance

Metabora is intended for adults aged 18 and over and supports personal tracking and general wellness. It does not diagnose a condition, prescribe medication, or replace advice from your qualified health professional.

Read the Metabora privacy policy for information about account records and optional connected-health access.